A Front Office Executive is a person who is responsible for making supervisory decisions regarding the front desk / reception of a hotel or hospitality establishment. Front Office Executive ensure that guests have a pleasant experience while checking into a hotel. They are responsible for providing instructions to the front desk staff, making sure that a proper account is being maintained of the reservations and taking care of any problems faced by a guest. Since the first interaction of a guest in a hotel is at the front office, the job of Front Office Executive becomes vital in establishing a cordial relationship and making a good first impression on the guest.
Besides the operational responsibilities, Front Office Executives are also responsible for maintaining a good level of occupancy in a hotel. Hence, they make also be required to make sales pitches and their inputs may also be required in the hotel's marketing activities. They have to come up with sales projections and maintain availability accordingly. They are also required to maintain good customer relationship and engagement to increase repeat visits and entertain any follow-ups from the guests regarding reservations.
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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