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Service Advisor
Automotive
|
Service Advisor
15,000 - 25,000 p.m |
Diploma - Diploma In Engineering - AUTOMOBILE ENGINEERING |
Coimbatore
Ramanathapuram
Gender : Male | Openings - 5 | Experience - 2-3 Years
pressana Automobile Pvt Ltd
Posted Jobs Count :
5
Posted Date: 25-10-2021
Open Until : 31-12-2021
Apply Job
Description
DUTIES AND RESPONSIBILITIES
Promptly acknowledging the customer on arrival.
For appointment customers, should be aware of vehicle history.
Listen to customer concerns and note it down in the RO.
Coordinate with tech specialist for vehicles that need to be taken on
road test to identify certain concerns.
Prepare RO with customer needs clearly written with symptoms and
occurring conditions
Able to provide a realistic time and cost estimate for the RO by using
DMS.
Pass on the RO to floor supervisor explaining him the nature of job to
be done.
If any delay foreseen in delivery of vehicle, promptly informing the
customer through ICR.
Ensure the vehicle is in a clean condition before it is delivered to the
customer.
Explaining the work done and the cost to the customer.
Able to sell other workshop services to the customers.
Promote accessory sales.
Deliver high customer satisfaction CSI by following all JD Power parameters
Skills
Customer Care Executive
Service Advisor
Apply now
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