Job Title: Branch Collection Incharge / Officer
Purpose of the Job:
Collection & Resolution of delinquent accounts Controlling branch delinquency rates
Job Description
Business and Financial Management
Collection & Resolution of delinquent accounts of the branch to achieve the monthly target.
Controlling the branch delinquency rate and improvising the collection month on month
Tracing of skip /migrated customers
Collection of Bounce & penal Charges
Customer Focus
Addressing customer queries
People / Team
Attrition of team
Grooming the members to the next level
No.of escalations from the team
Process / Quality Improvement
Receipt issuance and management.
Customer trail updation on system
Contact point validation of high value accounts.
Freshers can also apply, if experienced need below criteria:
Collections experience preferably in Tier 3 / 4 locations
Good analytical & logical abilities
Good interpersonal skills
High resilience
Educations: HSC (+2) or Any Graduations Preferable