Hires, trains, motivates, counsels and monitors the performance of sales team.
Directs and schedules the activities of team employees, ensuring proper staffing at all times.
Ensures that each customer is greeted as quickly as possible.
Implements and maintains a prospect tracking and follow-up system.
Helps salespeople close deals when necessary.
Communicates with sales team to ensure that dealership policies and procedures are understood and followed.
Conducts sales training meetings as directed by the general sales manager.
Forecasts aggressive yet realistic monthly goals and objectives for individual team members and provides them with the support to meet these goals.
Assists in development of improvement programs for team members who are having difficulty reaching their objectives.
Ensures team members maintain a high customer satisfaction rating.
Recommends for dismissal any salesperson failing to meet dealership standards.
Contacts new owners within 24 hours of delivery to ensure complete satisfaction with sales and delivery process. Addresses any concerns or complaints immediately.
Understands, keeps abreast of and complies with federal, state and local regulations that affect vehicle sales.
