Job Description
*!- Direct Recruitment-!*
Immediate joiners only.
Leading Automobile Industry @ Salem Local.
*Company Name: SWARNAMBIGAI BAJAJ
*Designation:* Service Manager (or) Workshop Manager
*Salary:* Rs.20000/- to Rs.25000/
*Qualification:* BE (Mechanical) (or) Any degree
*Experience:* 10 years in the Automobile Industry. At lease minimum 5 years in Service Manager field.
*Gender:* Male only
*Location:* He must be in Salem local.
*Marital Status:* he must be married person.
Job description
- Ensure that the Service Department contributes to customer satisfaction by providing optimal customer care
- Responsible for Increase of After sales service and thereby increased customer market share in the area
- Responsible for workshop loading and achieving defined targets by number of job orders and service volumes
- Ensure prompt, polite and efficient contact with potential and existing customers
- To maximize customer loyalty and retention, by ensuring that customers receive constant care and attention
- To increase After Sales service for the department by promoting service offerings with the parts department (example. Extended warranty, service contract, Insurance and RSA.
- Customer Retention Activities - Free Service camps, Customer meet & initial Quality survey etc to fulfill customer desire as well as to achieve satisfaction
- Managing all service department employees, as well as monitoring their performance for the Region
- Creating goals and new objectives, promoting new and repeat business for the Region
- Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers
- Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer and complaints immediately and according to as per the policy
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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