1.Conduct annual planning and budgeting for the customer relations department
2.Provide quality feedback and update to the dealership management and the sales team on the overall quality of customer interactions and highlight issues if any
3.Maintain and monitor Sales divisions customer relations department KPIs for business analysis
4.Monitor and own all customer satisfaction process in sales, and ensure high performance for the dealership on all customer satisfaction scores
5.Monitor the implementation and effectiveness of planned customer specific initiatives
6.Track implementation of corrective action and take action in case of non-conformance
7.Feedback collection
8.Planning daily, weekly and monthly customer contact process to be followed by the CRM team for feedback
9. Lost Case Analysis
10.Action plan the issue with the concerned team and fix time for resolution
11.Prepare an analysis of the lost cases [enquiries, test ride, booking] by reason
12.Create an action plan in discussion with the sales and delivery teams and CRE for improvement
13. Etc...
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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