1. Inform customers about the company s products/services and offers
2. Manage inbound/ outbound customer calls in a timely manner
3. Generate leads that develop into new customers
4. Identify customer s needs and convince the customer to buy the product/service
5. Gain comprehensive product/service knowledge and clarify information wherever required
6. Answer, screen and forward incoming phone calls
7. Call leads and potential customers and convince them to buy the product or service.
8. Maintain the call log for the leads and always be on track when to call them or contact them back
9. Maintaining records.
10. Maintaining employee database.
11. Assisting department in day-to-day activities.
12. Preparing Monthly Expense.
13. Handling queries over calls and emails.
14. Making travel arrangements, travel booking for marketing team members and div head.
15. Maintaining Tour Program & Time Utilization Reports.