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Supervision and Team Management: The front office manager is responsible for supervising and managing the front office team, including receptionists, concierge staff, and administrative personnel. This involves assigning duties, providing guidance and training, conducting performance evaluations, and ensuring a positive work environment.

Customer Service: Providing exceptional customer service is a key responsibility of a front office manager. They greet and welcome guests, handle inquiries and complaints, and ensure that all guest requests and concerns are addressed promptly and effectively. They should strive to create a welcoming and friendly atmosphere for visitors and ensure that their needs are met throughout their stay or visit.

Reservation and Check-In/Check-Out Management: Front office managers oversee the reservation process, ensuring that guest bookings are accurately recorded and confirmed. They coordinate with other departments, such as housekeeping and maintenance, to ensure that rooms are prepared and maintained to the required standards. They also manage the check-in and check-out processes, ensuring a smooth and efficient experience for guests.

Administrative Tasks: Front office managers handle various administrative tasks, such as managing incoming and outgoing correspondence, maintaining records, and ensuring the accuracy of guest information in the system. They may also be responsible for handling financial transactions, including billing and cash management, and preparing reports related to occupancy, revenue, and guest feedback.

Safety and Security: Front office managers play a crucial role in ensuring the safety and security of guests and the property. They should be familiar with emergency procedures and protocols and be able to handle any situations that may arise, such as medical emergencies or security incidents. They may collaborate with the security team and other departments to implement and enforce safety measures.