Six working days for a week, which has rotational weekly off basis business requirements.
Not every Sunday is weekly off.
Have to take inbound calls for 480 minutes or to do outbound for 480 minutes everyday depends on your work assigned within 9 hours of shift time.
1. To achieve assigned Unit / value/ Income across product lines.
2. Customer communication.
3. Qualitative: Call Quality/Count of calls/Time on system/ Quality of sales.
4. Digital Product Penetration.
5. Audit and compliance.
6. Have to achieve income targets across Bank product line.