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Retail | Retail Team Leader

15,000 - 25,000 p.m | HSC | Chennai

Gender : Male | Age Limit - 25-30 | Openings - 25 | Experience - 2-3 Years
Posted Date: 02-08-2023
Open Until : 31-08-2023


  • The primary job of a Customer Experience Expert is to address customer issues and resolve them in a timely and efficient manner. Customer Experience Expert's interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.
  • Guide / escort the customer to the right department in the store 
    • Ensure that customer gets a proper product demonstration 
    • Training floor staff (associate & Promotors) on customer engagement guidelines and lead by example 
    • Ensure support to streamline billing and make product billing a pleasant experience 
    • Update the store manager on areas of improvement in the area of customer service 
    • Engage non purchasing customers to understand concern areas & update the same to store team 
    • Encouraging SLP staff for higher experience at entry and 
    • Take ownership of in store customer facilities


  • Retail Team Leader

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