The primary job of a Customer Experience Expert is to address customer issues and resolve them in a timely and efficient manner. Customer Experience Expert's interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.
Guide / escort the customer to the right department in the store
• Ensure that customer gets a proper product demonstration
• Training floor staff (associate & Promotors) on customer engagement guidelines and lead by example
• Ensure support to streamline billing and make product billing a pleasant experience
• Update the store manager on areas of improvement in the area of customer service
• Engage non purchasing customers to understand concern areas & update the same to store team
• Encouraging SLP staff for higher experience at entry and
• Take ownership of in store customer facilities
