* Be the first point of contact for personnel who are experiencing technical issues with their computer.
* Complete basic troubleshooting with the customer to attempt to as certain the problem they are having,
Use various methods to check their desktop, including logging into it remotely if required.
* Perform updates and upgrades to computers, hardware, and software as needed.
* Create tickets on the online system to provide details of the desktop problem, and escalate to a senior team member if it cannot be fixed.
* Assist with troubleshooting and resolving desktop, printer, network, and internet connectivity problems as required.
* Update the status of repairs on the online system.
Explain issues in simple and understandable terms to the person you are assisting.
* Liaise with other Helpdesk agents to gain support in fixing bigger issues.
Report any service outages or major problems to senior IT team members.
* Work in line with company service levels.
* Respond to help requests as soon as possible.
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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