Roles and Responsibilities:
· Coordinate the entire operations.
· Deliver superior guest services and ensure absolute customer satisfaction.
· Respond efficiently to customer complaints.
· Enforce and offer the best quality of products possible.
· Co-ordination with Production team and ensure resolution of all operational issues through discussions and idealization.
· Maintaining leaves, attendance, and daily staffing and weekly duty roster in order to ensure smooth operations.
· Well versed in staff management.
· Appraise personnel performance and provide feedback to keep them upbeat and productive.
· Control costs and minimize waste.
· Proper Check on inflow & outflow of cash.
· Monitor operations and initiate corrective actions.
· Following company rules and regulations in every aspect of restaurant operations and protecting the interest of the company by informing the management about any deviation from the same.
· Ability of working in extreme and adverse conditions.