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Guest Service Associate

Tourism & Hospitality | Food & Beverage Service-Steward

10,000 - 15,000 p.m | Under Graduate - Bachelor of Arts , Bachelor of Commerce , Bachelor of Fine Arts , Bachelor of Tourism/Hotel Management | Madurai

Athikulam

Gender : Male | Age Limit - 21-30 | Openings - 3 | Experience - Fresher
Posted Date: 11-03-2024
Open Until : 31-03-2024

Description

  • Ensure Sales and Profitability in terms of excellent customer service 

  • Drive customer focus through varied choice of products in the Restaurant

Knowledge, Skills & Abilities:

  • Effective communication & influencing skills

  • Ability to work in a Team

  • Excellent customer handling skills 

 

Duties & Responsibilities:

  • Adhering to work timing and duty roster assigned by the Restaurant Manager

  • Wear the prescribed uniform, while on duty, to maintain uniformity of appearance at outlet. 

  • Adhering to the grooming and personal hygiene standards.

  • Customer Relations (Greeting with a Smile, Welcoming, Thanking, Answering to customer queries/Hospitality)

  • Taking Orders from walk-In and take away customers

  • Cash Desk Operation & Cash Settlements from the customers

  • Adhering to all the SOP’s at the outlet level

  • Up selling with various add-ons & beverages

  • Maintaining Outlet Hygiene and Cleanliness

  • To ensure BOH area is clean and neatly maintained and the FOH is neatly organized

  • To ensure the cutlery and crockery are neatly washed and available to customers as per SOP’s

  • Should ensure that company assets provided to the store are well maintained

  • Escalate integrity issues

  • Escalate Customer Complaints to the Restaurant In charge

  •  
  • Customer Service orientation

Skills

  • Catering Manager
  • Customer Care Executive


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