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Technical Support Engineer

IT-ITES | Technical Support Engineer

15,000 - 25,000 p.m | Under Graduate - Bachelor of Engineering / Technology , Bachelor of Computer application - COMPUTER SCIENCE AND ENGINEERING , ELECTRICAL AND ELECTRONIC ENGINEERING , ELECTRONIC AND COMMUNICATION ENGINEERING | Tirunelveli

Gangaikondan

Gender : Male | Age Limit - 23-32 | Openings - 1 | Experience - 2-3 Years | Job Type - Regular
TECHWIND TECHNOLOGIES PRIVATE LIMITED
Posted Jobs Count : 8
Open Until : 20-03-2024
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Description

 The Desktop Support Engineer is responsible for providing technical assistance and support to end-users for hardware, software, and Application related issues. Desktop Support Engineer will diagnose and resolve technical problems with desktops, laptops, peripherals, and other IT equipment, ensuring minimal downtime and maximum productivity for users. 

Desktop Support Engineer will install, configure, and maintain desktop operating systems and applications, as well as troubleshoot connectivity issues and escalate complex problems to higher-level support teams when necessary.  

  • Provide technical support and assistance to end-users via phone, email, remote desktop, or in person.
  • Diagnose and resolve hardware, software, and network-related issues for desktops, laptops, printers, and other IT equipment.
  • Install, configure, and maintain desktop operating systems (Windows, macOS, Ubuntu) and software applications.
  • Troubleshoot and resolve connectivity issues, including LAN, WAN, and VPN connections.
  • Set up and configure new desktops, laptops, and peripheral devices for users.  Perform routine maintenance tasks such as system updates and OS patches.
  • Document technical procedures, troubleshooting steps, and solutions for knowledge sharing and future reference.
  • Collaborate with other IT teams to escalate and resolve complex technical issues.
  • Maintain an inventory of IT assets and ensure proper asset management procedures are followed.
  • Stay updated on emerging technologies and industry trends to enhance technical skills and knowledge.
  • O365 administration – end user and mail profiles, shared mailboxes, verification of distribution lists.
  • Microsoft Products like Office, Outlook Issues and Support
  • SOP based application and endpoint troubleshooting  SLA, Incident Management/Service Request/Ticketing Tool  

Skills

  • Support Engineer

Additional Skills


• Certification in IT service management (e.g., ITIL Foundation). • Experience with remote desktop support tools. • Proficiency in troubleshooting common productivity software (Microsoft Office, etc.). • Proficiency in troubleshooting of OS (Windows, MAC & Ubuntu) (Microsoft Office, etc.).

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   9499966018 .

   tnprivatejobs@gmail.com .

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