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Client Care

Tourism & Hospitality | Transport Coordinator

15,000 - 25,000 p.m | Under Graduate | Chennai

Pattabiram

Gender : Male | Age Limit - 30-40 | Openings - 1 | Experience - 5-10 Years
Sri Bhagyalakshmi Enterprises
Posted Jobs Count : 8
Posted Date: 09-04-2024
Open Until : 31-05-2024
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Description

  • Monitoring OM’s / ZM’s activities
  • Monitoring Failure of daily operations
  • Monitoring next-day fleet staff attendance
  • Random Wakeup call follow-up in all clients within weeks
  • Route-wise random Wakeup call details to be submitted.
  • Operation SOP follow up
  • Monitoring incident or accident SOP standards
  • For major accidents – 2- 4 hours idle period on the roadside
  • For minor accidents – 4-6 hours of idle time near the roadside
  • Maintain A1 client relationships daily and A category clients every week
  • GPRs working Status – if more than 48 hours devices
  • Weekly Halting status to get it from the client
  • Operation SOP follow-up and any failure to be brought to management notice
  • Weekly meeting schedule with RTO and maintenance
  • Staff performance report to be submitted once on 3 months.

Skills

  • Customer Care Executive (Relationship Centre)

Additional Skills


Excel formulas

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