Jtel is looking for a Customer Care Executive who is looking for a challenging and innovative environment to meet our Customer service requirements
Attending Broadband subscriber's problems /Complaints Received by Phone/Direct
Resolving Product or service-related complaints and replying to customers over phone calls , Emails or by given communication platform by following internal guidelines and policies
Tagging of Escalations in CRMS.
Should be ready for any ad-hoc duties if required
Skills
Telecom Technician - IoT Device/System (Installation & M2M Communication Setup)