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Field Officer Collection

Banking, Financial Services and Insurance | Marketing and collection manager

10,000 - 15,000 p.m | Under Graduate | Coimbatore

Across Coimbatore

Gender : All | Age Limit - 21-26 | Openings - 5 | Experience - Fresher
INDBANK GLOBAL SUPPORT SERVICES LTD
Posted Jobs Count : 2
Posted Date: 15-07-2024
Open Until : 19-07-2024
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Description

Role: Collection Executive

Designation: FOS- Collection

Salary: Competitive package with incentives based on performance 15000 to 17500

Benefits: Banking Holidy Applicable+ESIS+PF+ Incentives   

Skills Required:

  • Strong understanding of debt collection practices and techniques
  • Excellent negotiation and persuasion skills
  • Ability to handle difficult conversations with empathy and professionalism
  • Strong communication skills, both verbal and written
  • Good analytical and problem-solving abilities
  • Persistence and resilience in dealing with challenges
  • Attention to detail and accuracy in documenting collection activities
  • Knowledge of legal regulations and compliance related to debt collection
  • Ability to work independently and as part of a team
  • Proficiency in using collection software and MS Office tools

Experience:

  • Minimum 1-2 years of experience in debt collection or a similar role
  • Experience in handling different types of debt, including consumer and commercial debts, is advantageous

Responsibilities:

  • Contact customers with overdue payments through phone calls, emails, and letters to negotiate payment plans and arrange for debt repayment.
  • Investigate and analyse customers' financial situations to determine their ability to pay and propose suitable repayment options.
  • Document all collection activities accurately and maintain detailed records of interactions with customers.
  • Follow up on promised payments and ensure compliance with agreed-upon repayment plans.
  • Handle escalated customer inquiries and complaints with a focus on resolving issues promptly and professionally.
  • Coordinate with internal departments, including legal and finance, to escalate unresolved issues and recommend further actions as necessary.
  • Comply with all legal requirements and company policies related to debt collection practices.
  • Achieve monthly and quarterly collection targets set by management.
  • Provide regular reports and updates on collection activities, outstanding debts, and customer interactions.
  • Continuously update knowledge of industry trends, regulations, and best practices in debt collection.
  • (No cash transactions only advice the customers to pay)

This role requires a proactive approach to debt recovery, strong communication and negotiation skills, and the ability to handle challenging situations professionally. The collection executive plays a crucial role in maintaining positive customer relationships while effectively managing overdue accounts and meeting collection targets.

 

 

Skills

  • Collections Executive
  • Loan Processing Officer


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