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Admin Manager

Banking, Financial Services and Insurance | Telecaller

~15,000 p.m | Under Graduate | Thiruchirappalli

Rettaivaikkal

Gender : Female | Age Limit - 20-30 | Openings - 4 | Experience - Fresher | Job Type - Regular
SRI VANNAMAYIL CHITS PRIVATE LIMITED
Posted Jobs Count : 7
Open Until : 09-05-2025
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Description

An admin and telecalling role combines administrative tasks with telecommunication duties, often involving managing front desk operations, handling phone calls, and supporting customer service or sales efforts. This job description outlines the responsibilities, required skills, and expected qualifications for someone who will balance administrative duties with telecalling. 

Responsibilities:

  • Administrative Support:

    • Managing the front desk, greeting visitors, and providing general administrative assistance. 
    • Answering phones, taking messages, and routing calls appropriately. 
    • Maintaining office records, including call logs and customer information. 
    • Providing clerical support, such as typing, filing, and data entry. 

  • Telecalling:

    • Making outbound calls to potential or existing customers for sales, customer service, or other purposes. 
    • Answering inbound calls, addressing customer inquiries, and resolving issues. 
    • Following pre-defined telecalling scripts and procedures. 
    • Recording call details and updating customer information in the CRM system. 
    • Building rapport and relationships with customers through phone calls. 
    • Working towards sales targets or other performance goals related to telecalling. 

  • General:

    • Assisting with other office duties as needed. 
    • Maintaining a professional demeanor and representing the company effectively. 

Required Skills:

  • Communication: Strong verbal and written communication skills, including the ability to communicate clearly and concisely on the phone. 
  • Customer Service: Excellent customer service skills, including the ability to handle difficult conversations and resolve customer issues. 
  • Computer Skills: Proficiency in using computer software, including email, word processing, spreadsheets, and CRM systems. 
  • Data Entry: Ability to enter data accurately and efficiently. 
  • Organization: Ability to organize and manage information, including phone calls, customer records, and other administrative tasks. 
  • Sales (if applicable): Ability to persuade customers to purchase products or services. 
  • Adaptability: Ability to adapt to changing situations and priorities. 

Expected Qualifications:

  • High school diploma or equivalent.
  • Previous experience in customer service, telecalling, or administrative roles is preferred.
  • Knowledge of relevant CRM software and telephone systems is a plus. 

Key Considerations:

  • Industry-Specific Knowledge: Depending on the industry, some roles may require specific knowledge or certifications related to the company's products or services.
  • Teamwork: This role may involve working as part of a team, so strong interpersonal skills are essential.
  • Problem-Solving: The ability to identify and solve problems independently is valuable. 

Skills

  • HR Executive – Payroll and Employee Data Management 
  • Multifunctional Administration Executive
  • Telecaller


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Department Of Employment And Training, Old Alandur Road,
Guindy, Chennai-32.

   9499966018 .

   tnprivatejobs@gmail.com .

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