
Proven experience in a debt recovery, credit control, or collections role.
Strong communication and negotiation skills.
High level of accuracy and attention to detail.
Ability to handle difficult conversations and remain calm under pressure.
Proficient in MS Office and debt collection software.
Knowledge of relevant legal requirements and best practices in debt recovery.
Diploma or degree in Finance, Business Administration, or a related field is preferred.
Preferred Skills:
Experience with CRM or financial management systems.
Multilingual abilities (depending on client base).
Familiarity with consumer credit laws and regulations (e.g., Fair Debt Collection Practices Act).