
BE Mechanical / Automobile Engineering freshers to join our Warranty Department. The role involves understanding product failures, processing warranty claims, coordinating with service centers, and ensuring customer satisfaction through effective after-sales support.
Key Responsibilities:
Handle warranty claims raised by dealerships/service centers.
Analyze fault reports and determine warranty eligibility.
Coordinate with internal technical teams and OEMs for claim approval.
Maintain warranty databases and track parts replacements.
Support field teams with technical information on warranty cases.
Assist in preparing MIS reports and warranty analytics.
Ensure compliance with company warranty policies and procedures.
Participate in periodic audits and process improvement initiatives.