Job Summary:
We are looking for a polite, professional, and customer-focused Customer Care Executive to handle customer queries, complaints, and support requests via phone, email, or chat. The ideal candidate will ensure high customer satisfaction and promote the company's services.
Key Responsibilities:
Answer incoming calls and respond to customer emails/chats in a professional manner.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain accurate records of customer interactions and transactions.
Provide information about products, services, offers, and technical support.
Coordinate with internal teams to resolve customer issues on time.
Escalate unresolved issues to the appropriate department or supervisor.
Achieve daily and monthly performance targets like call handling time, customer satisfaction, etc.
Ensure customer data confidentiality and follow company policies.
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
Find the right job on Private Job Portal. You are only few steps away from millions of jobs.
