
Make outbound calls to prospective students/parents to inform them about available courses, admission criteria, fees, and deadlines.
Follow up with inquiries generated through digital campaigns, walk-ins, events, and referrals.
Provide accurate and detailed information about the institution and its offerings.
Maintain a record of calls, feedback, and follow-ups in the CRM system.
Schedule appointments for counseling sessions, webinars, or campus visits.
Handle basic inquiries and escalate complex queries to the admissions counselor or manager.
Work with the marketing and admissions team to support enrollment goals.
Achieve daily/weekly calling targets and conversion benchmarks.