
1.Provide end-user IT support by troubleshooting hardware, software, Windows OS, MS 365, and basic networking issues.
2.Manage and maintain user accounts via Active Directory/Entra ID or similar systems, ensuring smooth access and security.
3.Collaborate with cross-functional teams to support business applications, IT systems, and ensure compliance with company standards.
4.Deliver proactive issue resolution with a strong customer service focus to ensure uninterrupted IT operations.