
Job Description – Pharmacy Assistant
Position Title: Pharmacy Assistant
Department: Pharmacy / Retail Medical Store
Role Overview:
A Pharmacy Assistant supports licensed pharmacists in the day-to-day operations of a pharmacy, including dispensing medicines, managing inventory, assisting customers, and ensuring compliance with medical and legal guidelines. They act as the first point of contact for patients/customers and contribute to smooth workflow in the pharmacy.
Key Responsibilities:
Customer Service & Dispensing
Assist in dispensing prescription and over-the-counter (OTC) medicines under pharmacist supervision.
Guide customers on proper use, dosage, and storage of medicines as per pharmacist’s instructions.
Provide information about health products and medical supplies.
Inventory & Stock Management
Receive, check, and organize stock deliveries.
Monitor expiry dates and ensure timely removal of outdated stock.
Maintain proper labeling, storage, and cleanliness of shelves.
Prescription Handling
Collect, verify, and record prescriptions.
Cross-check patient details and ensure accuracy in dispensing.
Assist pharmacists in maintaining prescription records for audits and compliance.
Cash & Billing Operations
Generate bills and process payments (cash, card, or digital).
Maintain accurate transaction records.
Compliance & Safety
Ensure medicines are dispensed according to pharmacy laws and regulations.
Follow safety protocols while handling medicines, especially controlled drugs.
Administrative & Support Duties
Answer customer queries in person and over the phone.
Assist in maintaining pharmacy reports and daily sales records.
Support pharmacists in health awareness and promotional activities.