
Feedback & Communication:
Relay customer feedback, expectations, and concerns regarding product quality to the quality management team.
Root Cause Analysis:
Lead and support customer-initiated investigations and root cause analyses for product quality issues.
Process Improvement:
Develop and implement methodologies to identify and solve quality issues, aiming to minimize process variations.
Customer Relations:
Maintain timely communication with customers on the status of quality issues, resolving problems to ensure satisfaction.
Auditing & Documentation:
Conduct and process field audits, and maintain quality documentation according to standards like ISO.
New Product Development:
Assist in new product launches and development to proactively avoid potential quality problems.
Product Quality Oversight:
Ensure products meet customer specifications and quality requirements by participating in product quality planning and control processes.