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Tele caller Domestic Voice Process (Inbound)

IT-ITES | Telecaller

15,000 - 25,000 p.m | Under Graduate - Bachelor of Arts , Bachelor of Commerce - BUSINESS MANAGEMENT , COMMERCE WITH COMPUTER APPLICATION | Chennai

saipet

Gender : All | Age Limit - 18-27 | Openings - 30 | Experience - 0-1 Year | Job Type - Regular
Nirmaan Organization
Posted Jobs Count : 8
Open Until : 15-09-2025
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Description

Job description

We are currently seeking individuals for the role of Information Retrieval Officer (IRO), a position critical to our operations. As an IRO, you will be responsible for attending calls and delivering accurate information as per the caller’s request. This role requires a meticulous approach to maintaining call duration within the standard Average Time Taken (ATT), ensuring customer satisfaction, and upholding compliance with departmental policies. 

Roles & Responsibilities:

  • Handling the Callers’ diligently and providing the required information promptly over the phone.
  • Listen to the callers’ concerns, Issues, and queries (if any) respond & direct them appropriately.
  • Refer escalations & questions to respective team, if required for prompt closure.
  • Maintain a positive attitude and calmly respond to the callers.
  • Understand the process, execute, and maintain SLA in Certain Metrics.

Eligibility: 

  • Pursuing degree
  • Personable, attentive, and active listener
  • Good interpersonal skills and communication skills in English and Required local language
  • Confident, assertive approach and resiliency
  • Customer centric approach to go extra mile to keep up the user experience
  • Pleasant voice with pleasing telephonic etiquettes
  • Pleasant voice with telephone etiquette that creates a positive interaction.
  • Working knowledge of computers, coupled with the ability to comprehend and follow instructions.
  • Adept at typing with accuracy and speed.
  • Flexibility to work in 24*7 Operations.

Role: Voice / Blended - Other

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: B.A in Any Specialization, BCA in Any Specialization, B.Tech/B.E. in Any Specialization, B.Com in Any Specialization, BFA in Any Specialization, B.B.A/ B.M.S in Any Specialization

Skills

  • Customer Care Executive

Additional Skills


voice process

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   9499966018 .

   tnprivatejobs@gmail.com .

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