
Key Responsibilities:
Make outbound calls to existing and potential customers for:
Promoting JCB machines, attachments, and spare parts.
Scheduling service and maintenance appointments.
Following up on sales inquiries and quotations.
Answer inbound calls and assist customers with product information and service requests.
Maintain accurate records of customer interactions in the CRM system.
Coordinate with sales and service teams to ensure timely response to customer needs.
Handle customer queries, complaints, and feedback professionally.
Support marketing campaigns by communicating offers, promotions, and financing options.
Achieve daily and monthly call and appointment targets.