
Handle and manage customer reservations through phone, email, and online booking systems
Provide prompt, courteous service to clients regarding bookings, cancellations, and rescheduling
Coordinate with internal teams (sales, operations, front office) to ensure smooth reservation processing
Maintain accurate reservation records and ensure database is up to date
Prepare daily/weekly reports and share insights with management
Train and guide junior reservation staff when needed
Communicate promotional packages, seasonal offers, and discounts effectively to customers
Resolve customer issues or complaints professionally and efficiently