
Job Description:
- Client Service :Greet clients and their pets warmly, creating a positive first impression. Provide excellent customer service and address client inquiries or concerns promptly.
- Appointment Scheduling : Manage appointment bookings and scheduling for veterinary services, ensuring efficient use of time and resources.
- Administrative Tasks: Answer phone calls, respond to emails, and handle other communication tasks. Maintain accurate patient records and update information as needed.
- Billing and Payments: Process payments for services rendered, handle insurance claims, and manage financial transactions accurately.
- Record Keeping: Maintain and organize patient files, ensuring all documentation is complete and up-to-date. Assist with medical records and documentation as required.
- Office Management: Keep the reception area clean and organized. Order and manage office supplies, and coordinate with other staff members to ensure smooth daily operations.
- Client Education: Provide clients with information about pet care, hospital policies, and procedures. Educate clients on preventive care and services offered.