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CEA (Customer engagement Associate)

IT-ITES | Business Development Executive

~15,000 p.m | Under Graduate | Madurai

Anuppanadi, Chinthamani Cross road

Gender : All | Age Limit - 20-24 | Openings - 4 | Experience - Fresher | Job Type - Regular

Description

We are looking for enthusiastic customer engagement associate candidates for VIBI Software solutions. 

Apply  -  hr@vibisoftwares.com - 90250 76455

Qualification  -  Fresher, Required Under Graduate degree in any Major

Language Proficiency  - Malayalam, Telugu, Hindi

 

Responsibilities

- Assist customers with basic product queries and support.

- Maintain positive communication to ensure customer satisfaction.

- Log and track customer feedback for improvements.

- Coordinate with senior team members to resolve issues quickly.

 

Company Description

At Vibi Software Solutions, we are passionate about developing innovative software solutions that transform how businesses operate. Our experienced developers and industry experts collaborate to create cutting-edge products to meet our clients' evolving needs. As a startup, we take pride in our agility and adaptability, allowing us to deliver tailored, scalable, and cost-effective solutions. We specialize in helping clients streamline operations, improve customer engagement, and drive growth. Join us to thrive in the digital age.

Role Description

This is a full-time, on-site role for a Customer Engagement Associate located in Madurai South. The Customer Engagement Associate will be responsible for managing customer interactions, ensuring customer satisfaction, addressing customer inquiries and issues, and maintaining relationships with clients. This role involves regular communication with customers, coordinating with different teams to resolve customer concerns, and contributing to the development of customer engagement strategies.

Qualifications

  • Strong communication and interpersonal skills
  • Customer service experience and the ability to manage client relationships
  • Problem-solving abilities and the capacity to address customer queries effectively
  • Experience in developing and implementing customer engagement strategies
  • Time management and organizational skills
  • Proficiency in CRM software and customer service tools
  • Knowledge of industry trends and best practices in customer engagement
  • Any Bachelor's degree in any field

Skills

  • Business Development Executive
  • Customer Relationship Executive

Additional Skills


Language Proficiency  - Malayalam, Telugu, Hindi

Apply now

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