We are seeking a proactive and customer-focused Customer Care Executive to join our team. The role ensures customer satisfaction by managing queries, resolving issues, and providing excellent service across multiple channels.
Key Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
Handle and resolve customer complaints efficiently, escalating complex issues when necessary.
Provide accurate information about products, services, and company policies.
Maintain detailed records of customer interactions and feedback in the CRM system.
Represent the brand positively in every interaction.
Contribute to team goals by meeting response time SLAs and resolution rates.
Collaborate with cross-functional teams for issue resolution and process improvements.
Qualifications
High school diploma or equivalent; bachelor’s degree preferred.
Previous experience in customer service or related roles is an advantage.
Excellent communication and active listening skills.
Strong problem-solving abilities and a professional, empathetic attitude.
Familiarity with CRM software and customer service tools.
Ability to multitask and thrive in a fast-paced environment.
Skills Needed
Communication and interpersonal skills
CRM and service ticket management
Time management and organizational skills
Empathy and patience
Multitasking abilities
Problem-solving mindset
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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