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Buiness Manager

Telecom | Customer Care Executive (Call Centre)

50,000 - 1 Lakh p.m | SSLC | Thiruchirappalli

Karumandabam

Gender : All | Age Limit - 16-55 | Openings - 25 | Experience - 0-1 Year | Job Type - Regular

Description

As the Business Manager you will be responsible for driving the growth of the business unit, coordinating operations across sales, marketing, channel partners, and strategy, while ensuring high standards of execution, customer satisfaction, and profitability.

Key Responsibilities

  • Define and implement business strategy for the region/vertical in collaboration with senior leadership.

  • Lead and manage a team (sales, marketing, channel partners) to achieve business targets (bookings, revenue, margin).

  • Monitor market trends, competitor activity, customer behaviour and make data-driven decisions.

  • Establish and maintain channel partner network & strategic partnerships.

  • Oversee operations: project launches, marketing campaigns, sales funnels, customer journeys.

  • Improve processes: lead generation, conversion, service, after-sales.

  • Manage budgets, forecasts, key performance indicators (KPIs) and report regularly.

  • Ensure compliance, quality control, and brand-standards in project delivery and customer relations.

  • Mentor, train, and develop team members; build strong culture and performance mindset.

Skills

  • Marketing and Social Media manager
  • Social Media & Digital Marketing Manager
  • Social Media Executive


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