
Documentation: Collect and verify necessary documents from customers, including Know Your Customer (KYC) details.
Credit assessment: Collaborate with the credit team to check the status of loan applications and assess the creditworthiness of borrowers.
Training: Conduct pre-disbursement training for customers to ensure they understand the terms of their loans.
Disbursement: Assist with the final disbursement of loans to approved customers.
Collections and portfolio management
Collection of dues: Collect payments for current dues and follow up on overdue payments from the assigned portfolio of customers.
Portfolio quality: Manage the loan portfolio and follow institutional processes for recovering payments from defaulters.