
Responsible for greeting guests, managing check-ins/check-outs, handling reservations, and ensuring excellent guest service at the hotel’s front desk.
Key Responsibilities:
Welcome guests and manage arrivals/departures.
Handle reservations, room allocation, and billing.
Respond to guest queries and resolve complaints.
Coordinate with housekeeping and other departments.
Maintain guest records and daily reports.
Requirements:
Diploma/Bachelor’s in Hotel Management or Hospitality.
Good communication and customer service skills.
Basic computer and PMS knowledge.
Presentable, polite, and professional.