
Responsibilities
Greet customers and identify service or repair requirements
Open job cards and record customer concerns accurately
Provide cost estimates, timelines, and service recommendations
Coordinate with technicians for diagnostics and repair updates
Communicate repair status to customers
Verify completed work and prepare vehicle for delivery
Issue invoices and explain completed work to customers
Handle customer complaints and escalate when needed
Promote preventive maintenance and service packages
Maintain accurate service records and documentation