Job Summary
We are looking for a motivated and well-spoken Telecaller to join our team. The Telecaller will be responsible for contacting potential or existing customers to inform them about products or services, answering queries, and maintaining customer relationships. The ideal candidate should have excellent communication skills and the ability to handle customer concerns professionally.
Key Responsibilities
Make outbound calls to potential or existing customers to promote products/services.
Handle inbound customer calls and provide relevant information.
Follow communication “scripts” when handling different topics.
Identify customer needs, clarify information, address concerns, and provide solutions.
Maintain and update customer databases with accurate information.
Generate sales leads and meet daily/weekly/monthly targets.
Keep records of calls and sales and note useful information.
Build sustainable relationships and trust with customers through open and interactive communication.
Resolve customer issues or escalate them to the appropriate department.
Attend team meetings and training sessions.
Skills & Qualifications
Good verbal communication skills (English, Hindi, or regional languages as required).
Basic computer skills (MS Office, CRM software experience preferred).
Ability to handle rejection and remain calm under pressure.
Strong negotiation and persuasion skills.
Positive attitude and customer-focused mindset.
Prior experience in telecalling, telesales, or customer support is a plus.
Minimum education: 10th/12th pass or graduate (as per company requirement).
Work Environment
Fixed shift / Rotational shift (as applicable)
Office-based, field-free job
Attractive incentives based on performance
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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