A Voice Process Executive in the banking and financial sector manages inbound and outbound customer calls, provides clear information, and assists with account-related queries and service requests. The role includes verifying customer identities, updating records, troubleshooting issues, and ensuring strict adherence to regulatory and security standards. Executives accurately document interactions, escalate unresolved concerns, and deliver consistent, high-quality support while meeting performance benchmarks. Excellent communication, active listening, problem-solving skills, and a strong customer-first attitude are essential. The position demands professionalism, patience, confidentiality, and compliance with all operational protocols.
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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