
Manage room allocations, adhering to guest preferences and special requests (e.g., VIP status, room type, views).
Handle incoming and outgoing telephone calls professionally and direct them appropriately.
Act as the primary point of contact for all guest queries, requests, and concerns, ensuring swift and satisfactory resolution.
Communicate effectively with the Housekeeping, Concierge, and Maintenance departments to ensure rooms are ready and guest issues are resolved promptly.
Prepare daily reports, shift summaries, and logbook entries.