Position: Warranty In-charge
Reporting to: Warranty Manager, Coimbatore.
Qualification and Experience: Any graduate (preferable diploma or be in mechanical or automobile)
Industry: Commercial Vehicle / Passenger Vehicle industry
Key Responsibilities:
1) Warranty Claim Management:
Process and review warranty claims submitted by customers and service departments. Ensure all claims are complete, accurate, and submitted within the required timeframes.
2) Documentation and Record Keeping:
Maintain detailed records of all warranty claims, approvals, and denials. Keep track of warranty parts and services to ensure accurate reporting and auditing.
3) Policy Compliance:
Ensure that all warranty claims adhere to manufacturer guidelines and policies. Stay updated on changes to warranty policies and communicate these updates to relevant staff.
4) Customer Communication:
Communicate with customers regarding the status of their warranty claims, including approvals, denials, and necessary follow-ups. Address any questions or concerns customers may have about warranty coverage.
5) Collaboration with Service Advisors and Technicians:
Work closely with service advisors and technicians to gather necessary information and documentation for warranty claims. Provide guidance on warranty procedures and best practices.
6) Training and Support:
Train service staff on warranty policies and procedures to ensure compliance and efficiency. Offer support and assistance in resolving complex warranty issues.
7) Analysis and Reporting:
Analyze warranty data to identify trends, common issues, and areas for improvement. Prepare reports for management on warranty performance, including claim rates and financial impact.
8) Vendor Liaison:
Communicate with manufacturers and suppliers regarding warranty claims and issues. Serve as the point of contact for any warranty-related inquiries or disputes.
9) Cost Management:
Monitor warranty expenses and work to minimize costs associated with warranty claims. Identify opportunities for process improvements to enhance efficiency and reduce warranty-related expenses.
10) Customer Satisfaction:
Ensure a high level of customer satisfaction by resolving warranty issues promptly and fairly. Follow up with customers post-resolution to ensure their concerns have been addressed.
Core Competencies:
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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