Team Leadership: Manage and train junior F&B staff, ensuring they meet service standards, and provide guidance on a daily basis.
Operations Management: Oversee daily F&B operations, such as setting up service points and coordinating with the kitchen and bar teams for seamless service delivery.
Customer Service: Deliver exceptional guest experiences by greeting customers, taking orders, resolving complaints efficiently, and building rapport.
Inventory and Stock Control: Implement and manage inventory systems to track stock, minimize waste, and control costs associated with food, beverage, and labor.
Sales and Promotion: Drive revenue by upselling and promoting F&B offerings to guests.
Hygiene and Safety: Maintain high levels of cleanliness and organization in all F&B areas, adhering to health and safety regulations.
Reporting and Analysis: Gather customer feedback and provide management with reports on performance, customer comments, and potential areas for improvement.