Team management: Lead, motivate, and manage a team of debt collectors, conduct performance reviews, and foster a positive and productive work environment.
Performance and strategy: Set daily, weekly, and monthly collection targets for the team; monitor collection metrics and KPIs; and implement strategies to improve recovery rates.
Operational oversight: Oversee daily collection activities, ensure targets are met, and prepare and present regular performance reports to senior management.
Escalation and problem-solving: Handle escalated cases and complex issues, and work with the team to resolve discrepancies and negotiate payment plans with debtors.
Compliance: Ensure all collection activities adhere to regulatory, legal, and company guidelines.
Training and support: Provide coaching, feedback, and ongoing development to team members.
Collaboration: Coordinate with other departments and stakeholders to streamline operations.
Skills
Collections Executive
Debt Recovery Agent
Team Leader
Additional Skills
Proven experience in a debt collection role, often with a minimum number of years.
Experience in a leadership or team lead capacity.
Strong knowledge of debt collection laws and regulations.
Excellent leadership, team management, and communication skills.
Strong negotiation and conflict resolution abilities.
Analytical skills to track metrics and identify areas for improvement.
Proficiency with collection software and reporting systems.