
Manage cloud tools and platforms including M365, SharePoint, Slack, VPN systems, Azure AD, and device management solutions.
Ensure security & compliance by handling MFA, endpoint protection, patch updates, SOC2 activities, and audit support.
Perform tool consolidation by reviewing existing applications, eliminating duplicates, and migrating toward M365/SharePoint ecosystems.
A Provide IT support through timely resolution of support tickets and troubleshooting user issues.
Handle employee onboarding & offboarding including account setup, access provisioning, asset allocation, and access revocation.
Manage licenses and vendor coordination to ensure proper utilization and renewals of IT tools/services.
Implement basic automation scripts to improve workflows and reduce manual tasks in IT operations.
Monitor systems & maintain documentation for configurations, processes, security updates, and compliance requirements.