
Handle reservation requests via phone, email, website, and walk-ins
Process, modify, and cancel bookings accurately in the reservation system
Provide detailed information about room types, rates, availability, packages, and policies
Coordinate with front office, sales, and housekeeping teams to ensure smooth operations
Maintain and update customer records and reservation data
Upsell rooms, packages, and additional services when appropriate
Handle customer complaints and special requests professionally
Ensure compliance with company policies, pricing, and promotional offers
Prepare daily reservation reports and forecasts
Follow up on no-shows, cancellations, and pending bookings