Job Title: Service Receptionist
Department: Service
Reporting To: Service Manager / Service Coordinator
Location: Onsite
Job Summary
The Service Receptionist is the first point of contact for customers visiting or contacting the service center. The role involves handling customer enquiries, registering service requests, creating job cards, updating CRM records, and coordinating with the service team to ensure smooth service operations and customer satisfaction.
Key Responsibilities
Greet and assist walk-in customers professionally
Attend incoming calls, WhatsApp messages, and emails related to service
Understand customer issues and register service requests accurately
Create job cards and update service details in CRM
Coordinate with service coordinators and technicians for call allocation
Provide service status updates and expected timelines to customers
Collect customer details, product information, and service documents
Maintain proper records of service entries, pending jobs, and deliveries
Handle basic billing coordination, acknowledgements, and service receipts
Ensure service desk cleanliness and proper documentation
Skills & Requirements
Good communication skills (English & Tamil preferred)
Customer-friendly attitude and problem-handling skills
Basic computer knowledge (CRM, MS Excel, Email, WhatsApp)
Ability to multitask and work under pressure
Basic understanding of IT / electronics service is an advantage
Qualification & Experience
Any Graduation / Diploma preferred
0–2 years experience as receptionist or service desk executive
Freshers with good communication skills can apply
Working Hours
Full-time
6 days a week
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
Find the right job on Private Job Portal. You are only few steps away from millions of jobs.
