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Technical Support Engineer

IT-ITES | Technical Support Engineer

~15,000 p.m | Under Graduate - Bachelor of Computer application - COMPUTER APPLICATION | Coimbatore

Gandhipuram

Gender : Male | Age Limit - 25-35 | Openings - 4 | Experience - Fresher | Job Type - Regular
MICROGENN SOFTWARE SOLUTIONS
Posted Jobs Count : 2
Open Until : 31-01-2026
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Description

Provide technical support for software applications via phone, email, or ticketing 
systems
Troubleshoot and resolve software and database-related issues
Assist customers with installation, configuration, and usage of software
Analyze and resolve SQL/database queries, reports, and data inconsistencies
Monitor, track, and close support tickets promptly
Escalate complex issues to the development or technical team when needed
Maintain documentation of issues, solutions, and FAQs
Conduct basic training or demos for users when required
Ensure customer satisfaction through professional and effective communication 

Skills

  • Software Engineer

Additional Skills


Knowledge of software applications and systems  Basic understanding of databases, operating systems, and networking  Ability to analyze problems and provide effective solutions  Good analytical and problem-solving skills  Good communication and customer-handling skills  Experience with ticketing tools or support systems (preferred)  Willingness to work in shifts, including night shifts if required

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   9499966018 .

   tnprivatejobs@gmail.com .

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