Job Summary
ParcelApps is looking for a Sales Analyst who will play a key role in converting qualified leads generated by our marketing team into paying customers.
The Sales Analyst will own the end-to-end sales journey—from first contact to successful onboarding—working closely with the Support and Onboarding teams to ensure customers are fully activated and satisfied.
This role is ideal for someone who understands customer needs, can explain software solutions clearly, and enjoys closing deals while ensuring smooth onboarding.
Key Responsibilities
Lead Conversion & Sales
Engage with leads generated by the marketing team via calls, WhatsApp, email, and demos
Understand customer business requirements and recommend the right ParcelApps solution
Conduct product demos and explain features, pricing, and benefits clearly
Convert qualified leads into active, paying customers
Follow up consistently to close deals within defined timelines
Customer Onboarding Coordination
Coordinate with the Support & Onboarding team to ensure smooth customer setup
Ensure customers complete onboarding, configuration, and initial usage
Act as the single point of contact until the customer is fully onboarded
Assist customers with basic setup queries during the onboarding phase
CRM & Reporting
Maintain accurate lead and customer data in CRM
Track lead status, conversion rates, and onboarding progress
Share daily/weekly reports on leads, conversions, and challenges
Customer Relationship Management
Build long-term relationships with customers
Ensure high customer satisfaction during the initial usage phase
Collect customer feedback and share insights with product and marketing teams
Required Skills & Qualifications
Must-Have
Experience in IT software / SaaS sales / inside sales / tele-sales
Strong communication and persuasion skills
Ability to understand business workflows and explain software solutions
Comfortable working with CRM tools, spreadsheets, and basic reports
Language Requirements (Mandatory)
Fluency in English
Fluency in at least one of the following regional languages:
Tamil
Telugu
Kannada
Hindi
(Multilingual candidates are highly preferred)
Preferred Qualifications
Experience selling billing software, POS systems, ERP, or SaaS products
Experience working with small & medium business owners
Knowledge of onboarding or customer success processes
Prior experience in startups or fast-growing companies
Key Performance Indicators (KPIs)
Lead-to-conversion rate
Revenue generated from assigned leads
Onboarding completion rate
Customer satisfaction during onboarding
Follow-up and CRM data accuracy
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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