We are seeking a Customer Care Executive to provide prompt, accurate, and professional support to Tally software users. The role involves handling customer queries, providing functional guidance, resolving issues, and ensuring high customer satisfaction across MSME and professional clients.
Key Responsibilities
Handle inbound customer calls, emails, and support tickets related to Tally software
Provide functional support for Tally Prime (accounts, GST, reports, basic compliance)
Assist customers with installation, configuration, and usage guidance
Troubleshoot common issues and escalate complex cases when required
Maintain service logs, case notes, and follow-ups in CRM/helpdesk systems
Coordinate with technical and implementation teams for issue resolution
Educate customers on best practices, features, and updates
Ensure timely resolution and customer satisfaction
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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