
Attend inbound calls from customers and provide clear guidance on our foreign exchange and transaction processes
Handle outbound calls to prospective clients and partners to explain our products, features, and services
Promote Our Unique Selling Propositions (USPs) in a confident and convincing manner
Assist customers with queries and ensure a smooth and positive customer experience
Maintain proper records of calls, follow-ups, and customer interactions
Coordinate with internal teams when required to resolve client concerns
Ensure compliance with company policies and regulatory guidelines