Job Title: Collection Team Leader (Agency Role)
Role Overview:
The Collection Team Leader will manage and drive a team of telecallers in a recovery agency setup. The role focuses on achieving collection targets, monitoring team performance, handling escalations, and ensuring proper reporting and compliance as per client guidelines.
Key Responsibilities:
Lead and supervise the collection telecalling team
Ensure achievement of daily and monthly recovery targets
Monitor receipt count, collection value, settlement conversion, and call productivity
Handle critical and escalated recovery cases
Conduct daily team meetings and performance reviews
Maintain accurate MIS reports and client updates
Ensure adherence to compliance and agency standards
Motivate and coach team members to improve performance
Required Skills:
Strong negotiation and convincing skills
Team handling and leadership ability
Target-driven and result-oriented mindset
Good knowledge of MS Excel and data analysis
Ability to manage pressure and deadlines
Good communication skills (Tamil/English preferred)
Experience:
2–4 years in Collection/Recovery
Prior team handling experience preferred
Agency/NBFC/Bank recovery experience is an advantage
Contact HR Santhiya : 9360686003
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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