
Job Purpose:
• Follow up with customers to collect overdue payments on loans or credit accounts.
Main Duties:
• Contact customers by phone, email, or in person about late payments.
• Explain payment details and negotiate repayment plans.
• Keep accurate records of calls and payments.
• Work with the finance team to meet collection targets.
Skills & Qualities:
• Good communication and negotiation skills.
• Customer-service attitude and patience.
• Basic knowledge of finance and record-keeping.